Frequently Asked Questions (FAQs)
1. Are your products made from genuine leather?
Yes, all Zarif Leathers products are crafted using premium quality genuine leather. We carefully select materials to ensure durability, comfort, and a luxury finish.
2. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) across Pakistan for your convenience.
3. How long does delivery take?
Orders are usually delivered within 3–5 working days, depending on your location. Remote areas may take slightly longer.
4. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via SMS or WhatsApp to track your parcel.
5. What is your exchange or return policy?
We offer easy exchange in case of manufacturing defects or if the wrong product is delivered. Please contact us within 48 hours of receiving your order.
6. How should I take care of leather products?
To maintain leather quality:
- Avoid excessive water exposure
- Store in a dry place
- Clean with a soft cloth
Use leather conditioner occasionally
7. Are product colors the same as shown on the website?
We try our best to display accurate colors. However, slight color variations may occur due to lighting or screen settings.
8. Do you accept bulk or corporate orders?
Yes, we do accept bulk and corporate orders. Please contact us directly for special pricing and customization options.
9. Can I cancel my order after placing it?
Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.
10. How can I contact customer support?
You can contact us via:
- 📞 Phone / WhatsApp: 0329-8757294
- 📧 Email: contact@zarifleather.com
- 📩 Instagram & Facebook DMs